Refund policy

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. 

To be eligible for an exchange, please take an unboxing video. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at thesatikaofficial@gmail.com.

If your exchange is accepted, we’ll send you a shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us for any return question at thesatikaofficial@gmail.com.

If the price of the item that you have chosen during the exchange is more than the existing item in your order, we will send across a link to make the remaining payment and process it. If the price of the chosen item is less than the existing item in your order, we will process the remaining amount for a refund to your original payment method or will contact you for your bank details.

 

Return
We do not accept returns. We can only offer an exchange.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or exchange your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your exchange, and let you know if the refund was approved or not if the exchanged item is less than the amount that you have paid. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 
If more than 15 business days have passed since we’ve approved your exchange, please contact us at thesatikaofficial@gmail.com.